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Customer Support

Our Customer Service team is always happy to help you.

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Call 973-214-2678

Weekdays 8am - 6pm

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Locations
National Fireplace Institute

New Jersey
fireplacesrusnj@gmail.com

973-214-2678

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FAQ

Frequently Asked Questions

Our professional customer service team is always happy to help you. Please fill the form and we will get back to you as soon as possible

  • Can I convert my wood burning fireplace to gas?  
    Yes. You can put a Gas Log set (aesthetic) or a Gas Insert (heat) into your existing wood-burning fireplace.
  • Can I install a fireplace in my home that is already built?  
    Yes. As long as we can vent the fireplace to the outside OR if we can't vent the fireplace to the outside your option would be a vent free gas fireplace.
  • Can I reface my old fireplace to look new?  
    Yes. There are many options to make your fireplace look new.
  • Can I vent if I put a fireplace on an inside wall?
    Yes. Gas is easier than wood, but would depend on a site visit to your home.
  • If my fireplace/chimney is in bad condition and can not burn wood what are my options?
    If you want to change to gas you can do a gas insert (heat) or a vent-free log set (less heat). Or, if you still want to burn wood then a wood insert (heat) would be the best option.
  • What is the cost to put a fireplace in?
    Depends on what kind of fireplace (wood, gas, electric) and how you want the finished design to look like.
  • Can I install a T.V. above a fireplace?
    Yes. You would need a mantel or shelf to deflect the heat away from the TV.
  • Can I put a fireplace outside?
    Yes.
  • How often should a wood burning fireplace be cleaned?
    If you are burning wood every 50-75 burns. If you are burning Gas Logs then once every 5-10 years.
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