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Shipping & Returns

Shipping Policy:

We will ship anywhere in the United States.  As for shipping cost that will be determined on what product you purchase and where it is being shipped to.  Once we know where the product is going we will get the shipping cost to you.  

Returns Policy:

At Fireplace R Us, we strive to ensure your shopping experience is enjoyable and seamless.  It's important to us that you are happy with your purchase.  If for some reason you are unhappy with the purchase we are here to help you.  So please contact us via email or phone.  

You have 30 days to return the product once you have received it.  There is a 30% restocking fee associated with any return.  Return shipping costs are deducted from the refund.  Once we receive the product back we will inspect it to make sure there is no damage and then the refund will be sent to you in one to two weeks.  If we receive the product back after 30 days the refund is voided. 

Damage:

We strive to ensure your order delivers in excellent condition; however, there are rare occasions when items do sustain damage during transit. Fireplaces R Us assumes responsibility for any item(s) damaged in shipping that are reported within the claim time listed below.

Freight/Signature Required Deliveries:

  • By signing for the delivery without noting any damage or missing items on the delivery receipt, you are accepting that your full order has arrived in excellent condition.

  • The order must be opened and inspected in the presence of the delivery driver.

  • Any damage or missing pieces must be noted on the delivery receipt.

  • Do not discard the damaged item(s) or the original packaging.

  • For severe damage, please note on the delivery receipt: “Refused due to damage” and contact us immediately.

  • Contact us to report the damage within ONE business day and include delivery details, along with photos illustrating the damage.

  • Any damaged item(s) are required to be returned within 30 days. If not returned in this period, the original payment method will be charged.

Our Goal:

Our goal is to make sure the product arrives on time and you are satisfied with what you have chosen.  The end result is for you to love the product you purchased and are happy with our service and shipping policy.  We are here to answer any questions that you may have so feel free to contact us by email or phone.   

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